Frequently Asked Questions
Everything you need to know about your home furniture journey.
What are your delivery and assembly options?
Canales Furniture offers professional white-glove delivery, which includes the transport, assembly, and placement of your new furniture in your room of choice.
Do you offer financing or payment plans?
Yes, we provide several flexible financing options, including no-credit-needed plans and low-interest monthly payments to help you furnish your home today.
What is your return and exchange policy?
We accept returns on most items within 7 days of delivery, provided they are in original condition. Please note that a restocking fee may apply to certain returns.
How can I track my order status?
Once your order is processed, you will receive a confirmation email. You can track your delivery status through our online portal or by contacting our customer service team.
Does my furniture come with a warranty?
All our furniture comes with a standard manufacturer's warranty. Additionally, we offer extended protection plans that cover accidental stains, spills, and structural damage.
Can I pick up my furniture from a warehouse?
Yes, free in-store or warehouse pickup is available for most items. Simply select the 'Pickup' option during checkout to see the nearest available location.