Returns & Exchanges
At Canales Furniture, we want you to love your home; if you are not completely satisfied with your purchase, we offer a straightforward return and exchange process within 7 days of delivery.
Initiate Your Request
Contact our customer service team or visit your nearest Canales Furniture showroom with your original receipt to start the return process.
Condition Inspection
Ensure all items are in original, showroom condition; our team will perform a physical inspection to verify the quality and identify any potential damages.
Coordination of Pickup
Schedule a convenient time for our delivery team to collect the furniture from your home, or arrange for a drop-off at our designated warehouse location.
Refund Processing
Once the items are received and inspected, we will process your refund or store credit, minus any applicable restocking or delivery fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing